Frequently asked questions
Everything business owners ask us before launching their digital loyalty card. Anything else? Write to us, we answer fast.
What exactly is Loonine?
Loonine is a digital loyalty platform for local businesses. You create your own branded loyalty card in minutes, and your customers keep it in Apple Wallet or Google Wallet. No paper cards, and nothing for your customers to install.
Do my customers need to download an app?
No, never. The loyalty card lives in the wallet already on their phone: Apple Wallet on iPhone, Google Wallet on Android. They receive an SMS with a link, add the card in one tap, and that is it.
How does a customer join my loyalty program?
You simply ask for their phone number and add them in the Loonine app. They instantly receive an SMS with a link to add their card to Apple Wallet or Google Wallet, whichever they prefer.
Which phones work for my customers?
All modern phones: iPhones through Apple Wallet and Android phones through Google Wallet. Your program covers essentially your entire customer base.
What types of loyalty cards can I create?
Three mechanics to choose from: stamps (buy 10 coffees, get 1 free), points (1 euro spent = 1 point) or visits. You set the goal and the reward, and you can change the goal later.
How do I give stamps or points?
Every wallet card carries a unique QR code. You scan it with the Loonine app and add stamps or points in a second. You can also look a customer up by phone number.
How much does Loonine cost?
Loonine has three plans: Premium at 24.99 euros/month, Business at 44.99 euros/month, and Enterprise at 84.99 euros/month. Premium starts with a 1-month free trial. The equivalent local price is shown in the store at purchase time. No setup fees, no hardware to buy.
Is there a free trial?
Yes, a full month with no commitment. You can cancel anytime during the trial and you will not be charged.
How do I cancel my subscription?
Directly in the App Store or Google Play subscription settings, at any time. Note: deleting the app does not cancel the subscription, it must be done in the store settings.
Which devices does the Loonine app run on?
The business app is available on iPhone through the App Store and on Android through Google Play. Your customers never need any app, whatever phone they have.
Can my staff give stamps too?
Yes. You create staff accounts with precise permissions: scan and stamp, view the dashboard, or manage customers. Every staff member gets their own login.
Can I send promotions to my customers?
Yes, on the Business and Enterprise plans. You send notifications straight to your customers' wallet cards - weekend offers, new products, reminders: 1 broadcast a week on Business, 3 a week on Enterprise, and you can buy extra broadcasts anytime.
Does the card update in real time?
Yes. The moment you add a stamp or a point, the card in your customer's wallet updates automatically with their progress and their next reward.
What happens when a customer completes their card?
Their card shows a reward is ready. On their next visit you scan their QR code, the reward is redeemed, and a fresh card starts automatically.
In which countries is Loonine available?
Loonine is available in 35 countries, including Europe, the United Arab Emirates and North America. The complete, up-to-date list is on our Availability page.
Is my customers' data protected (GDPR)?
Yes. Loonine is GDPR compliant: your customers' data (name and phone number) belongs to your business, is never sold, and is hosted securely. Customer consent is collected at enrolment.
What does the card look like for my customers?
Like your brand: your colours, your logo and your business name, with the customer's progress and the reward they are working towards. You customise everything from the app.
How long does setup take?
Creating your account and your card takes a few minutes. The branded wallet configuration is completed within 2 business days, then you can add your first customers.
Do I need special hardware or a POS integration?
No. Your iPhone is enough: the app scans QR codes with the camera. No till integration, no terminal, no extra hardware.
Is Loonine available in French?
Yes, the app and the cards exist in French and English. Your customers' language automatically follows their phone settings.